# The Operational

**Daily Journal**  
*(DJ)*

> “Keep a journal and the journal will one day keep you”

## Perceived severity of anomalies

## Modular Service Plans

|  | PLAN A | PLAN B | PLAN C |
| --- | --- | --- | --- |
| Shift handovers | √ | √ | √ |
| Reporting system | √ | √ | √ |
| Dashboard | √ | √ | √ |
| Operational risk register | √ | √ | √ |
| Check list with embedded reports on ground operations | √ | √ | √ |
| Daily monitoring Data Analytics | √ | √ | √ |
| Project management for corrective actions |  | √ | √ |
| Ground safety report |  | √ | √ |
| Risk Assessment tool |  | √ | √ |
| Prospective and retrospective Data Analytics |  | √ | √ |
| Assets maintenance management |  |  | √ |
| Report/Data Analysis |  |  | √ |
| ISO31000 Compliance |  |  | √ |

The application supports alignment with requirements from ICAO SMS Doc.9859/2013, ISO 31000, EASA 139/2014 and EASA 376/2014.

### Darina Heavey
**Commercial Director**  
E: [darina@toscasolutions.com](mailto:darina@toscasolutions.com)  
T: +353 86 0792484

### Yilmar Builes
**Analyst**  
E: [yilmar@toscasolutions.com](mailto:yilmar@toscasolutions.com)  
T: +353 86 3714639

## Improving Performance in everyday operations

- Tosca platform is a web application to monitor performance data on flight and operations.
- It provides digital shift handovers and daily sign off checks for key operations, including ground handling.
- This delivers higher integration of task support and risk management capacity for people on the ground.
- It also allows task assignment and KPI monitoring for management.
- The data collected offers analytics and real-time auditing for airports, on human and technical performance metrics.

---

## Regional airports are not making money

**squeezed by service agreements**

**Increased pressure by airlines for performance and punctuality**

**Safety requirements + IATA Safety audits for Ground Ops**

> “We have become more conscious on our role and the key priorities for our tasks.”

> “Now we realise better the potential consequences if we perform certain operations in a superficial way.”

## Airport control centre shift handover.

Individual files for every shift with data analytics capacity.

In a regional airport, an operational register is built around daily tasks.

## PRODUCTIVITY

**50% reduction in hours spent paper processing**

> “The tool changed the way we work. We now have control over our performance, and an integrated transparent way to improve our core operations.”

## DJ SOLUTIONS

### SAFETY

- Clarity around who has to do what
- Assign/plan workload
- Reduced phone/radio calls
- Plan for everyday/extraordinary events